Privacy Policy

(Last updated February 25, 2022)


TrackFly, Inc. (“TrackFly,” “we,” or “us”) recognizes the importance of protecting your privacy and is committed to communicating transparently regarding our privacy practices. This Privacy Policy describes the types of information we may collect from or about you when you visit our website at www.TrackFly.com or any subdomain thereof, or visit or use our mobile or desktop applications, including any content or functionality offered on or through any of the foregoing (collectively, the “Site”), or when you access or use the online services we make available through the Site (collectively, the “Service”). This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing such information.


This Privacy Policy applies to information we collect on the Site, in email or other electronic messages between you and the Site, or through your access to or use of the Service through the Site. It does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party, nor to information collected by any other third party, including through any application or content (including advertising) that may link to or be accessible from or on the Site or Service.


Please read this Privacy Policy carefully before you start to use the Site or Service to understand our policies and practices regarding how we treat your information. By accessing or using the Site or Service in any manner, you accept and agree to be bound by this Privacy Policy. If you do not agree with any terms of this Privacy Policy, you may not access or use the Site or Service for any purpose.


This Privacy Policy may change from time to time (see Updates to Our Privacy Policy, below). Your continued use of the Site or Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


Privacy of Children

The Site and Service are not intended for or directed to children. No one under age 16 may provide any information to or on the Site or Service. We do not knowingly collect or solicit personal information from children under age 16. If you are younger than 16 years of age, do not use or provide any information on the Site or through the Service or any of its features, or register on the Site or Service, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under age 16, we will delete that information. If you believe we might have any information from a child younger than 16 years of age, please contact us at notice@trackfly.com.


Information We Collect

When you access the Site or use the Service, we collect certain information about you. This may include information by which you may be personally identified, such as name, postal address, e-mail address, or telephone number, as well as information that is about you but may not specifically identify you, such as information about your internet connection, the equipment you use to access the Site or Service, and usage details, IP addresses, and certain other information collected through cookies and other tracking technologies (collectively "personal information").


Information You Provide Us

We collect personal information from various sources, such as directly from you when you access or use the Site or Service.This may include:

  1. Information that you provide by filling in forms on the Site or through the Service. This includes information provided at the time of registering to use the Site, subscribing to the Service, or requesting demonstrations or further products or services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with the Site or Service.
  2. Information that you provide when you subscribe to our newsletter.
  3. Records and copies of your correspondence (including email addresses), if you contact us.
  4. Your responses to surveys that we might ask you to complete for research purposes.
  5. Details of the fulfillment of your product or service orders.
  6. Your search queries on the Site.


You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Site, or transmitted to other users of the Site or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we may limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Site with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.


Information We Collect by Automatic Means

When you navigate through and interact with the Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing, actions, and patterns, including:

  1. information about the devices you use to access the Site (such as the IP address and the type of the device, operating system, and web browser);
  2. dates, times, and duration of use of the Site (including whether you are a repeat or first time visitor);
  3. information on actions taken when using the Service (such as page views and website navigation patterns);
  4. other information relating to your visits to the Site, including traffic data, location data, and logs; and
  5. information about your activities and actions taken on the Site over time.


In addition, we use third-party web analytics services to help us understand your use of the Site and the popularity of certain content so we can improve your experience. For more information on our use of third-party analytics services, see Third Party Providers below.


In some cases, information we collect automatically may be statistical data that does not include personal information. We may maintain or associate any such statistical data with personal information we collect in other ways or receive from third parties. It helps us to estimate our audience size and usage patterns, speed up user experience, and to improve and personalize the Service, including enabling us to identify and authenticate users.To the extent that we associate any of this non-personal information with your personal information, we will treat it as personal information under the terms of this Privacy Policy.


Technologies we use for automatic data collection may include cookies. A cookie is a small file placed on the hard drive of your computer. Pages of our Site and our emails may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).


Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Site may be served by third-parties, including content and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.


We do not control these third parties' tracking technologies or how they may be used. If you have any questions about any targeted content, you should contact the responsible provider directly.


How We Use the Information We Collect

We may use information we obtain about you, or that you provide to us:

  1. to provide you with products and services you request;
  2. to facilitate your participation in data exchange programs through the Site or the Service;
  3. to provide you with notices about your user account and subscriptions;
  4. to send you information or materials you request;
  5. to maintain a record of your transactions and other activities through the Site or the Service;
  6. to respond to your questions and comments and provide customer support;
  7. to communicate with you about our products, services, offers, and promotions;
  8. to operate, evaluate, and improve our business and the products and services we offer, including, without limitation, the Service;
  9. to analyze trends and statistics regarding use of the Service;
  10. to protect against and prevent fraud, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users;
  11. to enforce our Terms of Service, Connection Terms of Use, and other agreements;
  12. to comply with applicable legal requirements and industry standards; and
  13. for any other purpose for which you provide your consent.


We retain personal information for an indefinite period unless otherwise specified. The duration of retention may vary based on the type of information and the purpose for which it was collected. This allows us to continue providing our services efficiently and to meet legal and regulatory requirements.


We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please email notice@trackfly.com. For more information, see Your Choices, below.


Sharing of Personal Information

We may disclose aggregated information about our users, and information that does not identify any individual user, without restriction.


We may disclose personal information that we collect or you provide (as described in this Privacy Policy):

  1. to our subsidiaries and affiliates;
  2. to contractors, service providers, and other third parties we use to support our business;
  3. to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  4. to enforce our Terms of Service, Connection Terms of Use, and other agreements;
  5. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of TrackFly, users of the Site or Service, and/or others;
  6. for any other purpose which is incidental to the normal use of the Service; and
  7. for any other purpose for which you provide your consent.


We also reserve the right to transfer your personal and other information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets.Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your information in a manner that is consistent with our Privacy Policy.


We do not sell, as defined under CCPA, your Personal Information to third parties. In the preceding twelve (12) months, we have not sold any personal information.


Third-Party Providers

We may employ third party companies and individuals to facilitate our Site and to process data, perform IT support and other Site-related services, and to otherwise assist in making the Service available (collectively, “Third Party Providers”). These Third Party Providers may have access to your personal information for purposes of performing these tasks on our behalf, and may have the right to retain and use personal information or other information through performance of these tasks on an aggregated and de-identified basis in accordance with the terms of the applicable Third Party Provider’s privacy policy. We advise you to review the privacy policies of the Third Party Providers, but note that we have no control over and assume no responsibility for the content, privacy policies or practices of any Third Party Providers, their sites or services.


Third Party Providers may include, without limitation, the following:

  1. Google Analytics. Google Analytics is an independent web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can learn about Google’s privacy practices at https://www.google.com/intl/en/policies/privacy.


You may opt out of the aggregation and analysis of data collected about you on the Site by Google Analytics by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/. Please note that if you opt out, analytics companies other than Google Analytics may continue to aggregate and analyze data collected about you on the Site.


  1. Hubspot. Hubspot may be used to track and analyze traffic to and from our Site and perform other CRM and marketing functions. You can learn about Hubspot’s privacy practices at https://legal.hubspot.com/privacy-policy.For information on how you may opt out of tracking by Hubspot, please visit https://knowledge.hubspot.com/reports/customize-your-cookie-tracking-settings-and-privacy-policy-alert.


Security

TrackFly takes protecting your information seriously, and implements reasonable measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to the Service or certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


Please note that the electronic transmission of information is not completely secure. We cannot guarantee that the security measures we have in place to safeguard information will never be defeated or fail, or that such measures will always be sufficient or effective. Any transmission of information is at your own risk.


Information and Data Transfers

The Service is administered by TrackFly in the United States. When we obtain information about you through your access to or use of the Site or Service or when you input or import information to the Service from somewhere other than the United States, we may transfer, process, and store such information in the United States. If you access the Site and/or Service from outside the United States, you do so on your own initiative, at your sole risk, and you are responsible for compliance with all applicable laws. If you are a non-United States resident and provide us with your personal information, or if you use the Service, you consent to the transfer to and processing of such information in the United States, which may have data protection laws less stringent than those in the country in which you reside.


Your Choices

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:


Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site and the Service may then be inaccessible or not function properly.


Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending an email to us with your request at notice@trackfly.com.


Emails. TrackFly may send Service updates, Service notifications, newsletters, promotional information and other communications to you via email. Promotional email communications and newsletters will contain instructions describing how you can opt out of receiving future promotional emails from us. If you opt out of promotional emails and/or newsletters, you may continue to receive non-promotional, transactional emails from us.


Limiting Provided Information. You can choose not to provide us with certain information. If you decline to provide certain information, however, please note that some features of the Site and/or Service may then be inaccessible.


“Do Not Track” Requests

We adhere to the standards set out in this Privacy Policy and do not monitor or respond to Do Not Track browser requests.


Third Party Applications and Websites

The Site and/or Service may contain links enabling the electronic transfer of data from third-party applications to the Site or Service, as well as links to third-party websites. TrackFly is not responsible for the privacy practices or content of these applications or websites, and linking to an application or website does not constitute endorsement by us of that application or website. You should review the privacy policy and terms and conditions of any such third-party application or website prior to using or providing information to the same.


Accessing and Correcting Your Information

Your personal information is accessible through, and may be reviewed and changed by logging into, your user account. You may also send us an email at notice@trackfly.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you delete your User Contributions, please note that copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other users.


Updates to Our Privacy Policy

TrackFly reserves the right to change this Privacy Policy at any time. If we make a material change to this Privacy Policy, we will make an effort to communicate these changes to you via email or by posting a notification on the Site. The date this Privacy Policy was last revised is at the top of this page. We encourage you to review this Privacy Policy periodically to check for any updates or changes.


Contact Us

If you have any questions about this Privacy Policy or our information practices, please email us at notice@trackfly.com or write to us at:


TrackFly, Inc.

1471 E. Snow Iris Circle

Sandy, UT 84092

1-801-787-6668